Terms of sale
Preamble/ Seller's identity/ Access to professional and trade rules (if applicable)
The preamble recalls the purpose of the general terms and conditions of sale. It also serves as a reminder, where applicable, that certain products for sale on the site are subject to special conditions of sale. The preamble also indicates the professional and commercial rules to which the seller intends to adhere.
The present terms and conditions include the following information:
- Means of reproduction and archiving of the present conditions
- Legal information on the https://la-petite-colette.com/ website
- The general conditions of use of the https://la-petite-colette.com/ website
- The essential characteristics of the goods offered
- The various steps to be followed to conclude an online contract
- Technical means for identifying and correcting data entry errors
- The languages offered
- Methods of archiving and accessing the contract
- How to consult the professional and commercial rules to which the seller intends to adhere
- Legal and contractual guarantees
- Delivery times, costs and terms
- delivery tracking and the costs of remote communication techniques
- prices
- payment terms and security measures
- Details of how to exercise the right of withdrawal,
- Contract duration and price validity.
Last updated on 31/10/2023
The website https://la-petite-colette.com/ is a service of the company LA PETITE COLETTE.
Email : SAV.lapetitecolette@gmail.com
It is hereby specified that the present conditions exclusively govern sales via the https://la-petite-colette.com/ website.
These conditions are intended for consumers who have full legal capacity. These conditions apply to all orders placed on this site.
https://la-petite-colette.com/ is the manufacturer of the goods on sale. https://la-petite-colette.com/ respects quality and current manufacturing standards.
If the product and/or the characteristics do not correspond to the product received by the customer, we invite you to consult our refund policy.
Section 1 - The various steps involved in concluding an online contract
- Ordering
On the Internet: https://la-petite-colette.com/
You make your selection by browsing the pages of our site. Your selections are added to your basket when you click on “Add to basket”. At any time while browsing our site, you can confirm your order by clicking on “Payment”.
- Contract validation
When you click on “Payment”, a confirmation message appears. It summarizes all the products and options you have selected. On this page, you can either update your basket by modifying quantities and/or deleting items, or continue by ticking the boxes: “I accept the terms and conditions” and “Secure payment”.
You must check all the information provided on the order form, and in particular all the information required for delivery (delivery address, code number, telephone numbers, etc.). The prior collection of the Internet user's identification details (first name, surname, e-mail address, bank details, etc.) facilitates the contract conclusion stages. Customers can therefore save their details by ticking the “Save my details for next time” box.
If you don't need to modify the form and wish to continue with your order, click on “Continue to shipping method”.
To continue with your order, click on “Continue to payment method” and then “Place my order”.
Once you have paid on our secure server (see “Payment”), an acknowledgement of receipt will be displayed. It confirms that your order has been registered and informs you that a confirmation e-mail will be sent to you as soon as possible.
In the event of product availability risk, we reserve the right to refuse orders for the same product above a certain quantity (over 100).
- Technical means for identifying and correcting errors
You may at any time identify and correct any errors you may have made when entering your data. If you become aware of an error after the contract has been concluded, you should contact us via our contact form on our website.
Section 2 - Archiving and contract access procedures
We will archive contracts, order forms and invoices on a reliable and durable medium.
You have a right of access to these documents for orders of €120 or more.
Section 3 - Legal and contractual warranties
- Legal warranties
In accordance with the legal provisions in force relating to the conformity of the goods to the contract, in terms of hidden defects (available in appendix 1 of the present conditions), we will reimburse, repair or exchange any product which appears to be defective, damaged or damaged or which does not correspond to your order.
We will also reimburse you for the full cost of returning the product to us upon presentation of proof of purchase. (Photo, video, etc.)
In this case, please read our refund policy.
- Our responsibility
We do our utmost to satisfy you. We are responsible for the proper execution of these terms and conditions. However, we cannot be held liable for any unforeseen circumstances, force majeure, unforeseeable and insurmountable act of a third party to the contract, or non-conformity of the product with foreign legislation in the event of delivery to a country other than France.
Section 4 - Delivery times, costs and conditions
- Terms of delivery
We will deliver the products to the address indicated on the order form.
- Delivery time
We will deliver between 2 and 10 working days.
In the event of late delivery, we will inform you by e-mail as soon as possible and propose a new date.
If the product ordered is not available, we will inform you as soon as possible. We will offer you a product of equivalent quality or price.
- Delivery charges
Delivery is free of charge.
- Delivery tracking
If you have any questions about your delivery, you can contact us by e-mail at SAV.lapetitecolette@gmail.com or via our contact form on our website.
However, we would like to remind you that we offer the “Order Notification” service, which gives you real-time notifications of the status and progress of your order (on average, 1 notification every 2 days).
Section 5 - Prices
The prices of our products are indicated in euros, all taxes included.
You must also check the possibilities of importing or using the products you order from us in the country of destination.
Section 6 - Payment methods and security measures
We do not collect your payment until your order has been dispatched. You are therefore free to cancel your order until it has been handed over to our carrier for shipment. As soon as your order has been handed over for shipment, you will receive an e-mail informing you that we are going to collect your payment.
However, it may sometimes happen that payment is collected when the contract is concluded.
- Payment methods
There are several ways to pay for your purchases on https://la-petite-colette.com/:
You can choose to pay via the secure bank servers of our partners SHOPIFY PAYMENTS. This means that no banking information concerning you is transmitted via our site.
Payment by credit card is therefore perfectly secure; your order will be recorded and validated as soon as payment has been accepted by the bank you have chosen.